FAQ’s

What is the payment breakdown for a cabinet and granite turnkey kitchen remodel sale?

If you purchase a full remodel from us, the payment breakdown is different. We require 50% of the total invoice to place an order. Another 35% must be paid upon delivery of the cabinets. 10% will be paid once the granite has been installed. The final 5% will be paid when the job is entirely complete to your satisfaction.

What is the payment breakdown for a cabinet only sale or a granite only sale?

If you buy only cabinets or only granite, we use a 50/50 payment policy. This means that we require 50% of an invoice to be paid so that a cabinet or granite order can be placed. The remaining 50% is to be paid upon delivery of either the cabinetry or granite. To hold granite for a job, a deposit of $100.00 per slab must be made.n.

How are sales taxes calculated?

We are required to pay sales and use tax to the state of North Carolina. It is a 6.75% tax for most of the state with the exception of Mecklenburg County which carries an additional 0.5% transit tax, making the total Mecklenburg County Sales Tax 7.25%. This tax is collected only on materials and not on labor. That is why materials and labor are separated on your invoice.

What forms of payment do we accept?

We accept cash, check or credit (American Express, Visa, Mastercard, and Discover)

Now that my cabinets are installed, how do I take care of them?

All of our cabinets have some form of warranty, at least a 5-Year Limited Warranty. So if there are any problems you can’t take care of, just give us a call and we’ll take care of it for you! For routine care of cabinetry, a very mild solution of water an dishsoap can be used to wipe down your cabinets. Just remember, your cabinets are solid wood and although beautiful, they are fragile. So it must be a very mild solution. If you don’t feel comfortable with soap and water, just a soft damp cloth is plenty to keep your cabinets clean and your finish safe!

Do you get a discount on your granite if you purchase cabinetry from us?

Yes, we like selling our projects turnkey! It saves us time and money because we don’t have to work around other contractor’s schedules and we don’t have to cross our fingers and hope they do their part correctly! By doing everything with us, you save time and money and you know exactly who you have to talk to when you have a problem. The savings we keep from doing a turnkey project we pass on to you in the form of a discount on your granite.

Do we offer cabinet accessories (trash bins, spice racks, etc…)?

Yes! As a matter of fact, these accessories are what make a kitchen truly yours! The types of accessories and the placement of these accessories are what make a kitchen yours and we offer any accessory you can imagine!

Do we offer a turnkey remodel package?

Yes, most everything we do in-house. Our designers are in-house. Our cabinetry and granite installers are employed by us and many have been with us for several years. Our granite and solid surface fabrication is also done in our very own state-of-the-art fabrication shops. We also offer plumbing, electrical, and tile services, these however are subcontracted out. Our subcontractors have been working with us for several years and we most certainly stand behind their work!

How long does the average remodel take?

A kitchen remodel is a tricky thing. More often than not, there are a few surprises along the way that we need to deal with. Having said that, we are fully aware of the fact that you are without a kitchen and this is quite an inconvenience. With this is mind, we try to at least have an operational kitchen set back up for you between 2-4 weeks after we have started the cabinetry demolition and reinstallation. The full amount of time between placing an order and being 100% complete depends on the line we design with, and the size and scope of the job. It can vary anywhere from 4 weeks to 18 weeks.

What is the average cost of a cabinet remodel?

There is a massive range of price for a full cabinet remodel. It can cost as little as 4K-6K and for a fully custom kitchen can cost upwards of $80,000!

What is the first step I should take when starting my cabinet remodel project?

The first step is to know what you are looking for. Are you looking to do a remodel for yourself or for resale? Are you trying to update the aesthetic beauty of your kitchen or increase the functionality, or you trying to do both? How tight is your budget? Browse our website as well as the websites of our cabinet manufactures and start putting some ideas down on paper. Then give us a call and schedule a time for us to come measure your space and provide you with a layout and estimate. This is a free service so definitely take advantage of it!

How long does a design take?

This really all depends on the amount of customization you want in your cabinet design. A fairly basic kitchen design can usually have a 2-3 day turn around time, depending on how busy our designers are. For a full remodel including extensive customization as well as multiple rooms of cabinetry, our designers usually require between 1-2 weeks to complete a design.

Do we offer design services to our customers?

Yes, our designer are trained in a CAD-based program called 2020 Design. The program gives us the ability to design with the specific cabinet catalog of your choice. We can then show you highly detailed renditions that will take into account the actual dimensions of your space, as well as floor color, paint colors, cabinet colors, countertop colors, tiles colors, etc. Click here to see some examples of our 2020 designs done by our designers.

What cabinet lines do we offer?

We work with three different cabinet lines. They range from semi-custom to fully custom cabinetry. We offer Marsh Furniture Cabinetry our of High Point, NC, and Wood-Mode and Brookhaven lines out of Selinsgrove, PA. Although the lines do vary a good bit on price. There are a few things that are constant through all the lines. All of our cabinetry lines offer at least a 5-Year Warranty. Furthermore, all of our cabinets come with at the very least solid wood doors, drawers, and front frames. In addition, all of our cabinets come standard with either standard extension, solid maple wood dovetail drawers or full-extension, solid maple wood dovetail drawers with blumotion soft close glides. Click on the logos below to visit the websites of my three different lines.

What are our upgrade edge profiles?

Upgrade edge profiles are profiles that cannot be finished on our multiple head diamond polisher. We currently offer five different upgrade edge profiles which range from $15.00 per linear foot to $35.00 per linear foot. Four out of the five edge profiles are illustrated below. The fifth upgrade edge profile is the chiseled edge and staying true to its name, its exactly what you would expect; a chiseled jagged edge to give the stone a more natural and rugged finish.

What are our standard edge profiles?

Our prices per square foot include a standard edge profile. A standard edge profile means that the edge profile can be finished through our multiple head diamond polisher, as opposed to by hand. We currently offer three different standard edge profiles. They profile image and name of each is on the image below.

Now that my granite is installed, how do I seal and take care of it?

Congratulations! You have just become the proud new owner of a brand new granite countertop! Now what? Well, granite actually is fairly easy to maintain and care for, the important thing is that you do in fact maintain and care for it! Your granite is sealed when it leaves our shop so you won’t have to worry about sealing it for 6 months. When it does come time to seal your granite, just visit you local hardware store and pick up a bottle of any standard stone sealer (they are all about the same). The sealers are water-based, so all you have to do is spray your countertop down, let it sit for 30-seconds or so and wipe it back up. Done! You’re sealed for another six months.

As for cleaning your granite. The most important rule is to not use any ammonia-based cleaners (so no more Windex!). The ammonia strips the sealant which leaves your granite susceptible to staining and over time will dull your new countertop. We recommend either 409 Stone Cleaner or Fantastik with OxyPower. There are some fancy stone cleaners out there but quite frankly, in our experience there is nothing too special about them.

Can granite get burned or get scratched?

Granite’s big weakness is the susceptability to staining. But the good news is that it is very difficult to burn or scratch granite.

Can granite break?

Yes, granite really is surprisingly fragile. It is relatively easy to break or crack granite. You should never stand on your granite. Even dropping a large and heavy enough pot from a distance will cause the granite to chip or crack.

Is granite susceptible to staining?

Every countertop surface has its weakness, granite’s is most definitely staining. If you leave a liquid such as milk, coffee, or kool-aid or a substance like ice cream, it will soak into the granite within a matter of a few hours.

How long does it take to install a granite countertop in a kitchen?

This all depends on the number of seams in the kitchen, the number of cutouts that need to be done onsite, if any, and of course the surprise factor! Our installers are sometimes faced with an unforseen circumstance at the jobsite and they must remedy the circumstance at the jobsite. For this reason, we usually ask our customers to reserve at least a full morning or a full afternoon for an install. Ultimately, an install can take anywhere from 2-5 hours.

How are seams glued together?

The glueing of a seam is part science and part art. Seams are glued together with an epoxy-polyester mixture. The art comes in when our installer mixes different color dyes with the glue mixture to match the color of your granite as close as possible. Our installers have had over 15 years combined experience and our customers are very satisfied with the outcome of their seams.

Who decides where seams go?

Although you can request the placement of a seam, our fabrication manager has final discretion on how many seams and where to place them after taking all the above factors into account.

What factors determine the number and placement of seams?

The big things that determine the number and placement of seams are length of a top, the size of the slab, and the weight. Some tops are simply too big to cut out of a single slab and a seam is necessary. Granite weighs, on average, 30lbs per square foot. We also take the safety and health of our installers very seriously and we put limits on how big a countertop so that they can safely carry the weight. Once we have decided whether or not there will be seams and, if so, how many, its time to decide placement. We place seams to decrease waste but we also understand the importance of making a seam as unnoticeable as possible. We always match up the veins of a granite as best we can to make the seams as unnoticeable as possible.

Do we use metal rods in our granite?

Yes, because of the fragile nature of granite. We put metal rods at sink cutouts and/or cooktop cutouts or whenever we think its necessary. We route out the bottom of the granite and epoxy the rods to the underbody of the granite.

Why do some cutouts need to be done on site as opposed to at our shop?

Granite is a surprisingly fragile material to handle. With some cutouts, the “bridges” of material leftover at the front and back (such as at cooktop cutouts) are simply too thin and if transported after being cut have a huge risk of cracking or breaking. For this reason, we sometimes have to complete a cutout on site after the granite has been installed and the stone will not be moved anymore. We try to avoid this, but our main concerns are both the safety of our workers and getting you a granite countertop in one piece..

What are the specifications of our standard sinks?

For the kitchen, we offer 4 different stainless steel sink configurations. You have a choice of a 50/50, 60/40, 40/60, or single bowl sink. All of our sinks are 18-guage stainless steel undermounted sinks. They are padded and insulated to reduce echo.

For the bathroom, we offer 2 different porcelain undermount sinks, a rectangular porcelain undermount, and an oval porcelain undermount. They come in a crisp white finish.

How do we mount our sinks?

Our sinks our mounted using a clipping system. We turn the granite over and route a small slit in the corners of the sink and clue a clip into place and then screw the sink firmly down (refer to the picture below). The system is very secure and although it takes time, it is by far the most professional and correct way to install a sink.

What is our lead time?

Our granite fabrication shop is state-of-the-art and very efficient. We have the capacity to fabricate approximately 25 full kitchen countertops every week. However, unfortunately, it takes longer to install a granite countertop than it does to fabricate one. Our crew have over 20 years combined experience installing granite, but they have the capacity to install only between 2-3 countertops per day. For this reason, our lead time is 15 days from the point that we have a template in our shop and a selection form that is completely filled out with all the correct and pertinent information and confirmed by the customer.

Why do we need a template?

Granite is not at all forgiving. If our cutting is off by more than 1/8″ it throws off the entire countertop and the granite has to either be recut or a tremondous amount of work falls on the shoulders of our installers who need to modify the stone on site. To ensure that this doesn’t happen we need a template, because it will provide the exact measurements we need to make sure the granite is cut. However, there are times when a template is not necessary; straight runs without seams, vanity tops, or islands for instance don’t necessarily require a template. The need of a template we leave to the discretion of our guys in the field who have encountered just about every situation possible when it comes to granite. If they tell us we need a template or don’t need a template, we listen!

Why are some granites more expensive than others?

All of our granite is first-grade granite bought from the finest quarries in the world. Less expensive granites do not mean lesser quality granites. The price of granite is largely determined by how unique the stone is. If the granite is a relatively consistent and readily available for purchase at any given time, it usually will be less expensive. A more exotic stone that is very unique and virtually impossible to purchase a similar material again will be more expensive. The country of origin also plays a part in determining the price of granite.

What is the thickness of our granite slabs?

Most of our granite is 3CM thick. The process of slicing the slabs is precise and accurate, however, there is still a small margin of error. Most granite will be approximately 1 1/4″ thick, give or take 1/8″.

What is the average size of a granite slab?

On average, most granite slabs are between 60″ and 70″ wide and between 90″ and 105″ long. This translates into approximately 45 to 55 usable square feet, depending on the material. Between 15% and 25% of each slab will be wasted and will ultimately end up in our remnant lot.

What is a template and how long does it take to make one?

The template is the single most important part of the granite fabrication process. A template is an exact replica of your countertop. We use 2 1/4″ stips of plywood to make a template. We lay the strips on your existing countertops or cabinets and use hot glue to glue the strips together. We mark overhangs, sinks, cooktops, ranges, refrigerators, diswashers, radiuses, and any other information we find is important to the fabrication of your granite countertop. The template takes anywhere from 30-60 minutes to complete.